Contact DETAILS and company policies

I respectfully ask that you provide me with at least 24 hours notice (preferably sooner if you can) of any reschedule changes or cancellation requests. Please understand that when you reschedule or cancel very late or you miss your appointment I am often unable to fill that appointment time. This is an inconvenience to me and also means that those clients on my urgent list miss the chance to receive the services that they so desperately need. 

Because my website gives out reminders of your bookings you will be charged 50% of the service fee for your first missed session and 100% of the service fee for each missed session thereafter. The fee will be sent straight to your mobile or email address via a secure payment link. For repeat no show offenders I also reserve the right to require full prepayment of your treatment prior to booking any future appointments. If you fail to pay your charge I may even remove you from the booking system completely. Appropriate fees need to be recouped to prevent me from being out of pocket and they will hopefully prevent you from repeat offending again too.

All that said, I do understand that emergencies can arise without warning and illnesses do occur at the most inopportune times. So it is for this reason I often phone or contact you to find out what happened and in some circumstances I may waver my fee. 

If you have a fever, an infection, virus, or have experienced vomiting or diarrhoea within the 24 hours prior to your appointment time, I respectfully request that you cancel your session (without fee) to prevent the spread of infection. Receiving a massage treatment whilst ill can make you feel even worse and may also infect me making me ill too!

Given our geographical location I fully accept that inclement weather may result in the need for a late cancellation and in this instance I would far rather you cancel (without fee), than take any risks trying to attend your appointment when it is unsafe for you to do so. In certain weather I might make the decision to close too. 

I promise to do my best to give you advanced notice directly and via Facebook if I need to close or cancel bookings for any reason. I will then prioritise your next appointment after I return.

On your initial visit I request that you try to arrive about 5 minutes prior to your appointment time (no more, no less) and sign in at reception. You may need to fill out some paperwork upon arrival and if you look ill I might also check your vital statistics. On bad weather days I will ask you to leave your shoes and coat outside the room in order to keep the room clean and dry. The forms you sign are strictly confidential and done for legal reasons so therefore are mandatory prior to treatment. I will NEVER use your details for marketing purposes! All forms are stored on site in a secure fashion where only I will have access to them.

I understand that certain issues can arise that may cause you to be late for your appointment, however, I ask that you contact me to inform me of what has happened. I will do my best to try to accommodate you within whatever time is left, or at a later time that day if I can. I may even call you just to see if you are alright. 

My website sends out reminders of your appointments to your email address (albeit sometimes to your spam/junk). The site also sends out text reminders but you need to put your phone number into the system when booking for this to work. Please don't rely upon this feature! Make a note of your appointments elsewhere too or you risk being charged if you forget! 

Please note that the system allows for bookings to be made without having an account so if you forget to log in before you book it won't register with your account but it WILL still exist on the system. Pressing delete on a booking only removes the booking from your account it does NOT cancel your booking!

I cannot exceed any reserved time without ending up late for the next client, so for this reason, arriving late may result in the loss of time from your massage treatment as your session will automatically end at the correct scheduled time.

FULL service fees WILL still be charged even when sessions are shortened due to late arrival. 

I will do my best to be on time for you, and if for some unfortunate reason I am unable to do so I will either add extra time to your session (if I can) to make up for the late arrival, reduce the cost of your treatment, or add the extra time to your next session at no extra charge.

Massage therapy is for relaxation and certain health and wellbeing issues only. There is absolutely NO sexual component to massage whatsoever! Any inappropriate behaviour, insinuation, gesture, or request otherwise will result in immediate termination of your session and refusal of any and all services in the future. You will be charged the full service fee regardless of the length your session and politely be asked to leave the premisses immediately. 

Depending on the severity of your behaviour I may also file a report with the local authorities if necessary.

Any inappropriate messages via my messaging services asking for sexual services will also result in you being blocked from the booking system, WhatsApp and Facebook pages. 

In some instances you may even be named and banned from other female led practices within the highlands too as I am part of a zero tolerance, safe space  group set up to protect female massage therapists working alone within this area.

Treat your massage therapist with respect and dignity and you will be treated the same in return!